Return & Refund Policy

Archie & Friends Collective

Website: https://aafcollective.com
Effective Date: October 18, 2026

At Archie & Friends Collective, we want you to feel confident shopping with us! We take pride in offering a unique selection of clothing, accessories, luggage, backpacks, jewelry, and exciting pallet finds at affordable prices.

We understand that sometimes a purchase doesn't work out. Please review our return and refund policy below.

1. Return Eligibility

We accept eligible returns within 14 days of delivery.

To qualify for a return:

• Items must be unused, unworn, and in the same condition as received.

• Original tags, labels, and packaging must be included when applicable.

• Proof of purchase or an order number is required.

• A return must be requested and approved before an item is shipped back.

Items that do not meet these requirements may not qualify for a refund.

2. Liquidation, Pallet Finds & Clearance Merchandise

Because we offer liquidation, overstock, shelf-pull, and pallet merchandise, some products may have damaged packaging, missing original packaging, cosmetic imperfections, or other conditions disclosed in their listings.

Products clearly marked Final Sale or As-Is are not eligible for returns due to buyer's remorse, cosmetic imperfections already disclosed, or other conditions described before purchase.

Please review all product descriptions and photographs carefully before ordering.

If an item arrives materially different from its description, damaged beyond its disclosed condition, or incorrect, please contact us so we can review the issue and provide an appropriate resolution consistent with applicable law.

3. Clothing & Leggings

Clothing and leggings may be returned within 14 days of delivery provided they are:

• Unworn, unwashed, and unused.

• Free from stains, odors, pet hair, or damage.

• Returned with original tags when applicable.

Items showing signs of wear or washing are not eligible for discretionary returns.

4. Non-Returnable Items

The following items are generally not eligible for discretionary returns:

• Products clearly marked Final Sale or As-Is.

• Clearance items designated as Final Sale.

• Used or damaged items where the condition was disclosed before purchase.

• Personalized or custom-made products, unless defective or incorrect.

• Gift cards.

• Personal care items that cannot be safely resold.

These exclusions do not limit any rights or remedies required by applicable law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an incorrect, damaged, or defective item that was not described as such, contact us as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the item and packaging, if available.

We will review the issue and work toward an appropriate resolution, which may include a replacement, refund, or another remedy.

The 48-hour reporting request does not eliminate rights provided by applicable law.

6. Return Shipping

For discretionary returns:

• Customers are responsible for return shipping costs unless otherwise agreed.

• Original shipping charges are nonrefundable except where required by law or where the return results from our error.

• We recommend using a trackable shipping service.

If an incorrect or defective item was sent, Archie & Friends Collective will provide an appropriate return-shipping arrangement at no additional cost to the customer when a return is required.

Please do not send merchandise back without first contacting us for return instructions.

7. Refund Processing

Once your approved return is received, we will inspect the merchandise and notify you of the refund decision.

If approved:

• Refunds will be issued to the original payment method.

• We aim to process approved refunds within 5–10 business days after receiving and inspecting the return.

• Your financial institution may require additional time to post the credit.

Refunds will not be issued for items that fail to meet the applicable return conditions, except where required by law.

8. Exchanges

We cannot guarantee exchanges because many of our pallet finds and liquidation products are available in limited quantities.

If you would like a different size, color, or product, please contact us to discuss availability.

9. Order Cancellations

If you need to cancel an order, please contact us as quickly as possible.

We will attempt to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, it will be subject to the applicable return policy.

10. Contact Us

For return requests, refunds, damaged items, or questions about your purchase, please contact:

Archie & Friends Collective
Website: https://aafcollective.com
Email: archiecollective@outlook.com

Please include your order number and the reason for your request.

We appreciate your support of our small business and thank you for shopping with Archie & Friends Collective!

This policy does not limit any non-waivable consumer rights under applicable law.